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Latest ITIL-4-BRM Braindumps Free - Exam ITIL-4-BRM Topic

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Peoplecert ITIL-4-BRM Exam Syllabus Topics:

Topic
Details

Topic 1

Relationship Models and Value Co-Creation: This section of the exam measures the skills of a Service Relationship Manager and covers how to develop and apply effective relationship models based on ITIL best practices. It focuses on fostering long-term collaboration between service providers and consumers to improve communication, transparency, and the overall customer experience in a structured and measurable way.

Topic 2

Strategic and Operational Stakeholder Engagement: This section of the exam measures the skills of a Business Relationship Manager and addresses how to ensure that stakeholders at every level understand and support the service strategy. It highlights the importance of engaging both strategic and operational stakeholders in co-creating value, aligning expectations, and working toward shared goals across the service value system.

Topic 3

Performance Measurement and Success Factors: This section of the exam measures the skills of a Business Relationship Manager and focuses on identifying appropriate metrics and key success factors to evaluate relationship effectiveness. Candidates will learn how to use these indicators to continuously improve relationship management practices and align them with the organization’s strategic goals.

Topic 4

Capability Assessment Using the ITIL Maturity Model: This section of the exam measures the skills of a Service Relationship Manager and involves assessing the current maturity of the organization’s relationship management capabilities. The focus is on applying the ITIL Maturity Model to identify gaps, guide improvements, and support long-term growth through structured capability development.

Topic 5

Business Relationship Management Roles and Responsibilities: This section of the exam measures the skills of a Service Relationship Manager and focuses on identifying and defining the core responsibilities, skills, and knowledge areas required for successful business relationship management. Candidates will be expected to understand how this role contributes to connecting service providers with consumers and aligning IT services with business outcomes.

Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q27-Q32):

NEW QUESTION # 27
Which statement about the relationship between the capability criteria and the four dimensions of service management is CORRECT?

A. Each capability criterion is linked to only one of the four dimensions
B. Each capability level contains the same number of criteria for each of the four dimensions
C. Each capability level contains one or more criteria for each of the four dimensions
D. Not all capability criteria have been mapped to one of the four dimensions

Answer: C

Explanation:
At every capability level, there are one or more criteria corresponding to each of the four dimensions of service management, ensuring balanced consideration across all dimensions.

NEW QUESTION # 28
Which BEST describes the service relationship journey?

A. The actions that a service provider undertakes to build a relationship with service consumers
B. The steps a service consumer and a service provider undertake together to co-create value
C. The actions that service consumers undertake to be able to use a provider's services
D. The experience consumers have as a result of service interactions with a service provider

Answer: B

Explanation:
The service relationship journey encompasses the collaborative steps taken by both the service consumer and provider to co-create value through their interactions.

NEW QUESTION # 29
Which is NOT an input to the 'Managing business relationship journeys' process?

A. Training materials
B. Roles and responsibilities
C. Service portfolio
D. Business relationship models

Answer: A

Explanation:
Training materials support BRM development but are not an input to the Managing Business Relationship Journeys process; that process relies on defined roles and responsibilities, relationship models, and the service portfolio.

NEW QUESTION # 30
The business relationship managers at a large it service provider are exploring ways to improve the customer journey. As an objective of this initiative, they want to automate the feedback collection and reporting mechanisms that are used to monitor customer experience. Given this objective, what is the minimum target capability level for organization should set for this practice?

A. Level 2
B. Level 4
C. Level 5
D. Level 3

Answer: B

Explanation:
Automating feedback collection and reporting indicates a move towards quantitatively managed, tool-supported processes, which corresponds to Capability Level 4.

NEW QUESTION # 31
What is an output of the 'managing business relationship journeys' process?

A. A review of the organization's culture
B. Business relationship principles and models
C. Updated relationship records
D. BRM training and awareness material

Answer: C

Explanation:
An output of managing business relationship journeys is updated relationship records, which capture the current status and outcomes of those journeys for ongoing management.

NEW QUESTION # 32
......

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