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CT-UT Trainingsunterlagen & CT-UT Fragen Und Antworten
Laden Sie die neuesten It-Pruefung CT-UT PDF-Versionen von Prüfungsfragen kostenlos von Google Drive herunter: https://drive.google.com/open?id=1mUej0Xs84BQbQnKRLFfAq8engFYooTgd
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ISTQB CT-UT Prüfungsplan:
Thema
Einzelheiten
Thema 1
- Usability and Accessibility Standards: This part addresses the knowledge required by Compliance Officers regarding standards and guidelines that govern usability and accessibility. It introduces ISO standards like ISO 9241-110 and ISO 9241-171, manufacturer guidelines from major platforms, and web accessibility guidelines such as WCAG. It also touches on legislation relevant to accessibility requirements, such as the UK Equality Act and the Americans with Disabilities Act.
Thema 2
- Basic Concepts: This section measures the skills of Usability Analysts and covers fundamental definitions and ideas related to usability, user experience, and accessibility. It explains what usability means in terms of effectiveness, efficiency, and satisfaction within software products. User experience concepts related to emotions, perceptions, and responses before, during, and after use are included. It also addresses accessibility, focusing on usage by people with diverse abilities.
Thema 3
- User Surveys: This part assesses the ability of Usability Test Analysts to design and use surveys to gather user feedback on software usability. It describes how to prepare user surveys, select appropriate questionnaires, and analyze survey responses to measure user satisfaction and other quality attributes from the user’s perspective.
Thema 4
- Risks in Usability, User Experience and Accessibility: This domain assesses the ability of Risk Analysts to identify and analyze common risks that can affect usability, user experience, and accessibility. It differentiates between product risks—such as users being unable to use a product effectively—and project risks, including lack of expertise or insufficient usability evaluation processes. Understanding these risks helps in planning effective usability testing and evaluation.
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CT-UT Fragen Und Antworten & CT-UT Praxisprüfung
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ISTQB Certified Tester Usability Tester CT-UT Prüfungsfragen mit Lösungen (Q12-Q17):
12. Frage
Why are positive usability findings of high importance? Which of the following statements is wrong?
- A. Positive usability findings make it easier to sell the need for correcting usability problems by giving a balanced view.
- B. Positive usability findings should be used to communicate to the development team which features should not be modified or deleted.
- C. Positive findings are of high importance because they can be used in the report to justify the costs of the test.
- D. Positive usability findings allow a better view of the usability of the product.
Antwort: C
Begründung:
Positive usability findings play a key role in reinforcing what is working well in the user interface. They help:
A: Build developer confidence and soften criticism when pointing out issues.
C: Provide a complete picture of usability strengths and weaknesses.
D: Inform developers what should remain unchanged during redesign.
However, B is incorrect because justifying usability test costs should not rely solely on positive findings. Cost justification should come from the overall impact of usability on user satisfaction, performance, and business outcomes-not just good results.
References:
Nielsen Norman Group: Communicating Usability Findings
Usability.gov: Best Practices for Usability Reporting
ISO 25062 - Usability Test Report Content
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13. Frage
What's the difference between an informal usability review and an expert usability review?
- A. An expert usability review is a formal review, not an informal review
- B. No formal usability qualifications are required for an informal usability review
- C. An informal review only requires one reviewer
- D. Contrary to an expert review, an informal usability review is based on opinion
Antwort: B
Begründung:
An informal usability review can be conducted by anyone, including stakeholders or developers, and does not require formal usability training or qualifications. It is typically subjective and based on general impressions.
In contrast, an expert usability review (also called heuristic evaluation) is conducted by a trained usability expert who applies recognized usability principles. This is what differentiates the two approaches most clearly. Options A and C are misleading; expert reviews can be informal in format, and informal reviews aren't necessarily based solely on opinion. Option D is incorrect since both informal and expert reviews can be conducted individually or in groups.
References:
Nielsen Norman Group: Heuristic Evaluation
ISO 9241-110:2020 - Interaction Principles
Usability.gov: Expert Review vs Informal Review
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14. Frage
You're redesigning the web shop of a customer and found out that they are using legacy web design techniques like HTML tables for design matters, making the website hard to be operated using alternative input and output devices (e.g. screen readers).
Which kind of risk is most likely to occur?
- A. Accessibility risk
- B. Usability risk
- C. User experience risk
- D. There's no risk predictable
Antwort: A
Begründung:
The use of HTML tables for layout instead of proper semantic HTML and responsive design violates accessibility guidelines, particularly those defined in the Web Content Accessibility Guidelines (WCAG).
Such a design makes it difficult or impossible for users relying on screen readers, keyboard navigation, or other assistive technologies to interact effectively with the site. Therefore, this creates a significant accessibility risk, which is distinct from general usability or user experience risks. Accessibility ensures inclusion of users with physical or cognitive impairments, making option B the correct choice.
References:
* W3C: Web Content Accessibility Guidelines (WCAG) 2.1
* ISO 9241-171:2008 - Software Accessibility
* Usability.gov: Accessibility Guidelines
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15. Frage
Which of the following are advantages of using a usability lab?
i. The context is natural
ii. Test sessions are easy to observe
iii. Inexpensive setup
iv. Similar conditions for all sessions
v. Easy recording of sessions
- A. ii, iv & v are true, i & iii are false
- B. iii, iv & v are true, i & ii are false
- C. ii & iv are true, i, iii & v are false
- D. i, ii & v are true, iii & iv are false
Antwort: A
Begründung:
Usability labs provide a controlled environment that offers several advantages for observing and recording usability test sessions. Specifically, they allow for easy observation of participants (ii), standardized conditions for each session (iv), and facilitate audio and video recording for detailed analysis (v). However, the context is not natural (i), because the lab is an artificial setting rather than the user's actual environment.
Also, setting up a professional usability lab is not inexpensive (iii); it typically involves significant costs for equipment, space, and staffing. Therefore, options ii, iv, and v are true, while i and iii are false.
References:
Nielsen Norman Group: Usability Labs - Pros and Cons
ISO 25062:2006 - Usability Test Reporting
Usability.gov: Setting Up a Usability Lab
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16. Frage
In a short conversation, a potential customer mentions that accessibility is of great importance to them. What does this mean?
- A. They also seek to address users with limitations
- B. They focus on agile development
- C. They use prototyping in their development process
- D. They focus on quantitative usability evaluations
Antwort: A
Begründung:
When a customer emphasizes the importance of accessibility, it means they are concerned with ensuring that users with disabilities or limitations are not excluded from using their products or services. Accessibility is about inclusiveness-providing equal access and opportunity to all users regardless of physical or cognitive ability. Option C directly reflects this understanding. The other options (A, B, and D) are aspects of usability or development methodologies but do not relate to addressing the needs of users with disabilities, which is the core focus of accessibility.
References:
W3C: Accessibility Fundamentals
ISO 9241-171 and 210 - Accessibility and Human-Centered Design
ADA (Americans with Disabilities Act) in Digital Accessibility Contexts
17. Frage
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